Cellphone Insurance Claim- Poor Service

<p>I submitted a claim for with cellphone insurance for my second mobile number with MTN : *** I put in the claim for the insurance on the 21 May 2016 at the MTN Store in Cavendish Cape Town.</p> <p>I have been told to contact the insurance department of MTN, when I tried to call I am directed through instructions of the voice prompts. There is no assigned consultant to assist, I have tried contacting the MTN Store in Claremont to assist but was told they can not help as they use the same system..I have been waiting for nearly 2 weeks to try and establish how far the claim is and I have not been able to get any assistance.</p> <p><br />I even called the Contact Centre, my details were taken and an email was sent to the Insurance Department escalating the query but I have still not received any feedback.<br /> I am very upset, irritated and beyond disappointed with the poor service from MTN Insurance.</p> <p><br />I hope that I will be able to get assistance soon this is very frustrating.</p>