CELLPHONE INSURANCE CLAIM

On the 20/01/2023 I submitted a cellphone claim at MTN Vantage Branch with all the required documents and they were sent to their insurance claims department (ADMYNTEC SERVICES) no reference number was provided upon submission. I had to go back the next day to get the reference Number. No email or text received to confirm that my claim has been received nor processed.

I then sent an email to the email address provided on the MTN claim form for an update and attached the reference number provided. I received an automated email that my claim is being process and nothing thereafter.

I made a follow up call on the 26 or 28/012023 only to be advised that the reference number provided by MTN cannot be picked up on the system therefore I will have to re-submit the claim using my email address. I re-submitted the claim on the 26 or 28/01/2023 only to receive the automated reply that claim has been received and are processing.

I have not received any text , email or call to acknowledge claim and what the next step will be.

I visited MTN Vantage Branch for an update only to be advised that I will need to call the insurance department again as there is nothing they can do after they have submitted the claim, it could be that it was a new person that was assisting me.

I am very disappointed with the service that I have received from MTN as there has not been any missed payment for both my contract and insurance.