Cellphone insurance claim

<p>Appaulling Service and day light *******. I lodged a claim in March 2016, and I was sent from pillar to post and promised call backs by the insurance company.(MTN) which never happened. I later learnt that they had changed insurances and I needed to resubmit my claim which I did. due to the frustration experienced with the call centre , i decided to call and demaded to speak to the manger. in which the call was handled by Thabisile , who was very hepful and managed to conclude the claim. to my suprise the claim was already done, waitinng for the excess fee of R350. I was advised that replacement device will be delivered within 2-5 working days. Upon making a follow up , was advised that the claim will take longer as the insurance company had had a burglary in their premises and the replacement phone was part of the loss. Spoke to Tshidi , who confirmed that i will be issued with a brand new iPhone 6 as the Iphone 5 was phased out in the market.</p> <p> </p> <p>Today the device was delivered to my office , to my surprise I received unboxed, used, old,scratched device with no accessories. HOW AM I EXPECTED TO USE THE DEVICE WITOUT ACCESSORIES??? THIS IS A BREAGE OF CONTRACT.</p> <p> </p> <p>Can I please get response with regards to this issue.</p> <p>Kind regards,</p> <p>Unhappy customer</p> <p>Norma</p>