Cellphone Insurance

<p>I lost my phone and did all the necessary paper work went to the police station and MTn to get all in order, document's were sent through to Pinnacle . Lady called Prudence Steph**** responded and asked for my details which i gave her and never came back to me. I asked for feedback which she didn't respond and ended up calling the contact centre, which i was told my insurance has been declined .</p> <p>I had to explain that since the 5/05/2017 i could not make any outgoing call or send sms's , however i would get incoming call's and receive sms. I had contacted the MTN call centre twice and the told me everyhting is fine and even received two sms from MTn saying thry are trying to restore my phone connection. Untill the day i lost my phone i could not call or sms.</p> <p>Prudence Steph**** from Pinnacle markerting sent and email on 30/06/2017 saying i will get response in the next 24 hours. See below from Prudence Steph****.</p> <p>Good Morning Tebogo,</p> <p> </p> <p>Pease be advised that your claim is pending at the Underwriters offices where they are just doing the final checks on your claim before providing you with the outcome thereof.</p> <p> </p> <p>You can expect a call within the next 24hours.</p> <p> </p> <p>I trust this email finds you well.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>PRUDENCE STEPH****<br />CLAIMS FACILITATOR</p> <p> </p> <p>Till now no call back or email advising what is happening with my claim. She didn't not say 24 working hours , she just advised 24 hours.</p> <p>First of all it was MTN at fault that i could not make or send sms's. How is my claim declined when i contcated the Call centre and received sms from MTN advising me that they are trying to restore my phone . I have given them all the paperwork but till today nothing has been done and no feedback to say what is happening.</p> <p>This is by far the worst service received .</p> <p> </p>