pN
pinky N
1 reviews | Active since Jun 2012
01 Jul 2015, 14:30
cellphone insurance
I took a contract with MTN at maponya mall in 2012,which I insured with sp insurance.my contract ended in 2014 August but until now I am still paying my premiums,when I call the customer number it says my cellphone number does not exist and I did a follow up with an email but I only got a response once after a month to say the number is incorrect.I sent another email it is 2 months now no response from them.All I need is clarity that if I am no longer in contract with them but still paying for the insurance does it mean I am not covered if so why then continue to debit my account.I need a number where I can call and get information not a system which hangs up everytime you call
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MTN South Africa's replyOfficial
10 Jul 2015, 11:18Hello pinkza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number is correct and appears as a prepaid number, however I have escalated the matter to our Insurance Department who will look into the matter and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number is correct and appears as a prepaid number, however I have escalated the matter to our Insurance Department who will look into the matter and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
MTN South Africa's reply10 Jul 2015, 11:18
Official
Hello pinkza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number is correct and appears as a prepaid number, however I have escalated the matter to our Insurance Department who will look into the matter and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your number is correct and appears as a prepaid number, however I have escalated the matter to our Insurance Department who will look into the matter and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***