RJ
Rudolph J
1 reviews | Active since May 2015
25 May 2015, 11:14
Cellphone got ******, couldn't block phone
My phone got ****** on Friday 22 May 2015, when I tried phoning 808 there was no answer, only said you should try the self help on the website. I tried that and nothing worked. So I couldn't block the phone or sim card. I almost lost R500 worth of airtime, because the \person"that stole it had more than enough time to make some calls"
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 13:56Hello Rudolph86,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we have investigated this matter and we will reimburse your account with the airtime lost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we have investigated this matter and we will reimburse your account with the airtime lost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Jun 2015, 13:56
Official
Hello Rudolph86,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we have investigated this matter and we will reimburse your account with the airtime lost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we have investigated this matter and we will reimburse your account with the airtime lost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***