Cellphone *****

MTN is the worst service provider I have dealt with! My bank account was debited on the 1 June 2022 without my authorization or knowledge for cellphone contracts with MTN. We contacted MTN to open up a case of *****. After numerous calls and being put on hold, we took to social media. We were able to get information from a MTN store in Greenstone Mall, that the cellphone was ordered online at 16:30 on 25 April tgrough someone named MONDO from Telesales and then delivered to Germiston 29 April 2022. Firstly, the fact that this was even possible is deeply concerning, as MTN has no security measures in place for such and that no proof of identification is needed if contracts can be taken out online and delivered. My husband was advised on social media by Reitumelo that he should email the relevant documents- affidavit from the police and a certified copy of my ID, to ***. This saw the start of a very frustrating and pointless back and fourth process with MTNs incompetence!! Since then, we have had no communication or feedback, not even a reference from MTN. On the 1July another debit amount of over R2000 came off my account from MTN. I called and again spent my airtime trying to speak to someone with no luck. On the 4 July, I received responses from 3 different consultants all asking me to please resubmit documents and the account of events that transpired. I rep**** forwarding the email trail of detailed communication from mine and my husband's side as well as informed them when and who we emailed and told them to refer to the information from the emails and get back to us. Every time we get a response from someone, it's the exact same issue where they are asking us to please send them the documents. On 8 July, Thobeka responded on the very same the customer care email thread, to say that the matter is escalated through to the MTN ***** Helpdesk and will take 2-21 days for the query to be looked at!!!! REALLY?! Clearly proving that no one even knows what's going on. It is shocking that even at this stage and after so much stress and frustration and going around in circles because of incompetency, not even a manager can get in touch and professionally handle and resolve this matter!! Why are calls monitored if they can't be used as reference?? Is MTN clued up with the POPI act?? Why are consultants who are ***********ly trained, in the front line when dealing with clients regarding such matters??MTN is a circus!