MB
Manfred B
1 reviews | Active since Mar 2009
23 Jun 2015, 16:00
Cellphone for repairs, still waiting after 7 weeks
My iPhone 6 fell and the screen was cracked, but the phone was still working. I took it to MTN at Lynnwood Manor on the 4th of May 2015 and it was sent for repairs. Due to the strike I still do not have the phone back - seven week later!! The branch at Lynnwood Manor say they have no idea when I will get it back.
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MTN South Africa's replyOfficial
25 Jun 2015, 12:53Hello Manfred,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply25 Jun 2015, 12:53
Official
Hello Manfred,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***