Cellphone Crisis

<p>My dad bought a Candy cellphone from PEP store at the Shoprite Centre in Paarl on the 7th of Desember. A week later he discovered that there is a software problem so he took it back to the store. He was a day late for the warranty to get a new phone so they had to send it in to MTN for repairs.</p> <p>A month later he did'nt get any news about his phone and in desperation he asked me to help him out. So I called MTN repair centre to hear where his phone is and they informed me that the phone cannot be repaired and it should be replaced, but they don't have stock of the Candy phone and they don't know when they will have stock again.</p> <p>I asked PEP store if we can just get a new phone from then since they have stock? But no apperantly MTN has to refund PEP store before PEP can replace my dads phone.</p> <p>So we phoned MTN repair centre back for the 10th time (and they take 40min to answer each time) to ask if they can refund PEP store so we can either get a new phone or our money back... the answer; "You can get your money back from the PEP store".... </p> <p>So we buy a phone that turns out to be faulty and they don't know when they will get stock to replace it and neither PEP or MTN wants to refund us! We are not going to wait untill they eventually get Candy cellphones in stock! If we can't get a new phone then we want our money back! You would expect that someone will have a phone when they buy one! My dad did'nt just give money away for nothing!</p>