AN
AHMAD N

1 reviews | Active since Jan 2016

26 Jan 2016, 13:43

CELLPHONE CONTRACTS ADVERTISED BUT NO STOCK

HI, I HAVE BEEN TRYING TO TAKE OUT 2-3 CONTRACTS WITH MTN AS THEY ADVERTISED CERTAIN DEALS ON THEIR WEBSITES AND ADS AS PART OF THEIR SUMMER DEALS, THE PHONES ADVERTISED WITH THE PACKAGES ARE THE BLACKBERRY PASSPORT HANDSETS ASWELL AS THE BLACKBERRY CLASSICS ON THE OTHER PACKAGES, I HAVE CALLED MTN DIRECT AND WAS TOLD THAT THEY DONT HAVE THE HANDSETS IN STOCK AND THAT I SHOULD GO THE ANY MTN OUTLET AND THEY WOULD HAVE THESE PHONES AS PER MY REQUIREMENT BUT I HAVE BEEN MADE TO RUN FROM PILLAR TO POST AND HAVE BEEN MADE TO PHONE STORE AFTER STORE BUT TO NO AVAIL WHICH FOR A COMPANY SUCH AS MTN IS DISAPPOINTING, DISGUSTING AND TOTALLY UNPROFESSIONAL AS NO STORE OR COMPANY ADVERTISES PROMOS OR ITEMS WITHOUT HAVING SUFFICIENT STOCK FOR CUSTOMERS WHO WOULD COME IN FOR THAT ITEM, THE REASON I'M STATING THIS IS BECAUSE THE OUTLETS HAVE BEEN TELLING ME THAT THEY DON'T HAVE STOCK OF THESE HANDSETS SINCE DECEMBER OR ARE WAITING SINCE DECEMBER, I WOULD REALLY APPRECIATE IT IF THIS CAN BE FOLLOWED UP FOR ME AS IM A BUSINESSMEN WHO WAS LOOKING TO MOVE ALL 5-6 CONTRACTS OF MINES FROM ALTECH AUTOPAGE TO MTN BUT HAVE NOW BEEN GREATLY DISAPPOINTED.

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Jan 2016, 14:28
Official
Hello Ahmad_Madni,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
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