Cellphone contract upgrade but no delivery

Item: MTN South Africa
Rating: 1

I am absolutely disgusted by the service we have received from MTN.

On 28/12/2017 we upgraded a cellphone contract and were informed that the device will be delivered the following day. To my surprise that till today 22/02/2018, I am still yet to have the cellphone delivered.

I have called countless times to enquire what is going on and all I get is being transferred from one contact centre to the order. I keep getting the same response that the cellphone is at the depot/ warehouse but no one can assist me with getting the phone delivered.

The most interesting thing is that the debit order is going off my account without any fail whilst MTN is failing to deliver the cell phone. I want the debit orders that have been charged to be revered appropriately and MTN to cancel the contract. I am not willing to pay for something I do not have. The amount of money that I have spent calling on following up and only encountering excuses or bad service from you service consultants.

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Replies (1)

's updateReviewer Update

14 Mar 2018, 09:46

Good day, I am still waiting for my device to be delivered, and since the above communication a new debit order has debited my account. This is ridiculous and expect my device to be delivered by friday or I will find an alternative dispute resolution. kindly see all the times i have contacted your rude contact centres to resolve this. This is for the contract **********

's update14 Mar 2018, 09:46

Reviewer Update