LN
Lilian N
1 reviews | Active since Aug 2015
26 Aug 2015, 18:06
Cellphone contract upgrade
Good day,<br> <br> I have a contract with MTN for R199 P/M and I have had this contract from may 2013. In March 2015 I was due for an upgrade, when I went to the MTN outlet at the Sanlam centre in Randburg, I requested to have the same contract and the consultant (Lloyd Gama) advised me that I will get the very same contract. The only changes will be that I will now get 50 free call minutes, opposed to R100 worth of airtime per month. Now I am being billed R201.01 P/M and MTN says it is the contract I signed.<br> <br> Please help me in anyway you can because I signed a contract for R199 P/M for 24 months and I still have this contract with me. This I what I want to pay. Nothing more.<br> <br> My MTN contract number: *** <br> ***<br> <br> Regards,<br> Lilian
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MTN South Africa's replyOfficial
28 Aug 2015, 15:21Hello PhoNwa,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 15:21
Official
Hello PhoNwa,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,