WL
Werner L

1 reviews | Active since Dec 2016

29 Dec 2016, 14:39

Cellphone contract overcharge

<p>MTN Vanderbijlpark Riverside<br />I've app**** for a cell phone contract and was told that the charges for the specific contract will be R460.At the end of the month they deducted R530.I went to the service provider to ask why and that they must fix it. They told me a request was put in and that I must notify them if the fault persists. Next month still deducting R530.Went back to them and asked them that they must fix it and must contact me if there is any improvement. Nobody contacts me and they still deduct R530.Went in again and even left my cell phone number and email address and MTN still deducted R530.Went in again and they told me there is a mismatch in contract numbers and they will put in another request for fixing the problem after they fixed the contract number issues. They still deducted R530.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Jan 2017, 11:48
Official

Good day

Thank you for your post.

Pleased be advised that they are attending to your request with regards to the package allocated on your account.

They will revert back to you once it has been resolved as they need to credit back the months that were charged incorrectly.

Regards

Angela

REQ:***

Best regards,

WL
Werner L's update24 Jan 2017, 14:44
Reviewer Update

Are they still busy with it after 6 months because MTN has send me another message that still shows it hasn't been fixed.Whom can i contact or go and see because it seems as if someone is not doing their work.