1 reviews | Active since May 2016
Cellphone contract/IMEI NR: ***
<p>I upgraded a cell phone contract with MTN in 12 November 2015. The phone was utilised for only three months or less. I took the phone back to MTN branch in Mafikeng Mall on the 17/03/2015. A consulted checked my phone if its physical broken or not. Then he advised me that the phone will be taken to Repaires Centre and that, Repaires will contact me. I have not received any call from them, i only receive messages that i should pay R1330.00 so that Repaires can start repairning my phone. I took the matter to NCC for assistance because there was no communication between myself and MTN. Until today my challeges was not solved. I am still paying for the phone that i don't have. Please help me I want a phone back. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the repairs management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the repairs management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
I would like to provide the following information regarding my previous complaint against MTN. My details are as follow.
ID nr: ***
Full names: Mpata Lebogang Mable (LM)
The person to contact: Farhaana Hendricks ***
I would like to provide the following information regarding my previous complaint against MTN. My details are as follow.
ID nr: ***
Full names: Mpata Lebogang Mable (LM)
The person to contact: Farhaana Hendricks ***