1 reviews | Active since Apr 2015
Cellphone contract debit order amount dispute
<p>I have had several queries logged and complaints made over the past 6 months at the store where I got my cellphone contract and the call centre all I get is silly responses. My last complaint was sent over email which clearly states I am unhappy and will cancel the debit orders if it is not resolved, I dont even get a phone call just a silly email from Thulisile Dube who got my contract details wrong and didnt even read the letter I attached. This is upsurd. I want all my money back.</p>
Good day,
I work for the deparment of water & sanitation. We received a letter stating the following : "
This letter serves as confirmation regarding the 15% discount to all employees at the Department Water Affairs & Sanitation, who require an additional handset for themselves or their family members.
Any employee who wishes to take out an additional contract under his/her name, will need to provide their ID Document, Latest payslip, Employment letter from the Department (HR/Supervisor/Manager) confirming employment, to qualify for the 15% discount.
The discount only applies to the subscription fee. In addition to the discount, MTN offers the following monthly benefits:
Ø Free Itemised Billing
Ø Free Caller Line Identity (CLI)
Ø Free MTN Active
Ø Free SIM Card
Ø Free Connection
Ø Free delivery (collect at Store in Sedibeng Building, Room 229B)
Below is a table illustrating the discounts of the different subscription packages, take note that the R50 Subscription package is not discounted, though you still receive the free monthly benefits stated above."
I cannot copy the table but it covers packages from MTN100 upwards.
I have not received my discount yet and only got the contract because of this deal. Otherwise I would have stayed with my previous service provider. Honestly now I wish I had stayed with them.
I fail to understand why people dealing with the issue cant call me and discuss this at least.
Good day,
I work for the deparment of water & sanitation. We received a letter stating the following : "
This letter serves as confirmation regarding the 15% discount to all employees at the Department Water Affairs & Sanitation, who require an additional handset for themselves or their family members.
Any employee who wishes to take out an additional contract under his/her name, will need to provide their ID Document, Latest payslip, Employment letter from the Department (HR/Supervisor/Manager) confirming employment, to qualify for the 15% discount.
The discount only applies to the subscription fee. In addition to the discount, MTN offers the following monthly benefits:
Ø Free Itemised Billing
Ø Free Caller Line Identity (CLI)
Ø Free MTN Active
Ø Free SIM Card
Ø Free Connection
Ø Free delivery (collect at Store in Sedibeng Building, Room 229B)
Below is a table illustrating the discounts of the different subscription packages, take note that the R50 Subscription package is not discounted, though you still receive the free monthly benefits stated above."
I cannot copy the table but it covers packages from MTN100 upwards.
I have not received my discount yet and only got the contract because of this deal. Otherwise I would have stayed with my previous service provider. Honestly now I wish I had stayed with them.
I fail to understand why people dealing with the issue cant call me and discuss this at least.