1 reviews | Active since Aug 2015
Cellphone complain
JOB CARD ***<br> SERIALNO: ***<br> Book-in date: 2 June 2014<br> repair ***<br> cell: ***<br> My daughter bought a new cellphone and contract with Vodacom, she gave my other daughter the cellphone [Sony Ezperia] she and the boyfriend have a fight and the boyfriend took the phone and through it on the ground, he took the phone in for repairs and he took responisiblity for the repair of the phone, im the contract holder at that time and no one phone me to ask if I accept the Quatation of R4500.00.After several phone calls and e-mail nothing happened, We got I mail from Durban that said if we not paying the R4500.00 the phone will be sold.Im very unhappy the way MTN handle the situation, because my daughter is on ITC, she is 21 and cannot even buy a car due to this situation.Mr Cassie Louw [the boyfriend] accept the quote he is responsible for the damage
Thank you for bringing this to our attention.
Apologies for the delayed response and inconvenience experienced, please note that when the handset is booked in for repairs any notifications will be sent through to the person that had booked in the phone.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
Apologies for the delayed response and inconvenience experienced, please note that when the handset is booked in for repairs any notifications will be sent through to the person that had booked in the phone.
Best regards
Mantoa
REQ:***
Best regards,
