Cellphone Claim taking too long to be finalised.

Hi I'm heart broken and disappointed by MTN service to their clients. I made a cellphone claim on the 19th of December 2019 but till today I have not received my device after I have met all their requirements and supp**** them will the required information. I call 3 times on a daily basis following up on my claim. 3 weeks back I was told that they were doing quality control on my phone and it will be dispatched as soon that process is done. I called 3 days after I was told my phone will be with me in the next 2 days. 2 days passed I called again and I was told another 2 days until today I haven't received my phone.

I escalated to my legal team and they tried to contact MTN but nothing happened to date. I just called them I was told they can not give me feedback because the lady who has access to the system is not available and I should escalate. I told the consultant that I do not have time to be playing games with MTN if they feel they can not do this business they should let it go and let serious companies who are professional and who know what they are doing putting the customer first come into the party because their 3rd party is honestly useless. I sometimes feel that they are fly by nights who get the opportunity because the Superior at MTN know or has a relationship with the owner of the company and forget about us as customers as to how we will be affected by this whole favour thing of theirs.

At the end of the month when deducting our accounts they do not think twice but come to delivering services they are bad industry I have ever met.

I wish the founders of MTN have a look at these cases as they will lose customers before they notice and their reputation will be at stake sooner than they think. I don't think I'm the only one with the same grievance or complaint.