Cellphone Claim
<p>I recently lost my cellphone about 4 months ago... MTN has been giving me the run around with having to replace the phone, I recently received a call from the Insurance Company stating that my Sim card shouldve been in the phone at the time of Theft but at no point was this explained to me and nowhere on my cellphone contract does it state such, The fact that im still paying insurance for a phone that has not been replaced irritates me even further. This is definetely my last contract with MTN </p>
Still no reply from MTN
Still no reply from MTN
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***