RG
RINGO G

1 reviews | Active since Dec 2011

05 Jun 2015, 12:36

Cellphone cannot be used since Purchased

DURING APRIL 2014 I PURCHASED A CONTRACT WITH MTN. THE PHONE WAS IN USE UNTIL OCTOBER 2014 WHEN IT STOPPED WORKING. I SPOKE TO SAMSUNG AND THEY TOLD ME THAT THE PHONE WAS BLACKLISTED. I CONTACTED MTN TO UNDO THE BLACKLISTING WITH ALL THEIR REQUIREMENTS SENT TO THEM FOR REMOVING THE BLACKLISTING. TO DATE MTN HAS NOT RESOLVED THE ISSUE EVEN AFTER CONTACTING THEM ON SEVERAL OCCASIONS. MY DATA AND AIRTIME IS BEING FORFEITED BECAUSE THE PHONE CANNOT BE USED TO DATE.<br> <br> PLEASE MTN RESOLVE THE ISSUE, THE NO IS ***

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 16:07
Official
Hello govenr1d,

Thank you for posting.

Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.

The matter has been escalated to the relevant department and i have requested that they contact you and provide you with feedback.

Regards,
Lawrence

REQ: ***