Cellphone cancelation

Cancelation of cellphone contract with no success

On the 17th of September 2020 I send an email to Mtn to cancel my contact after 24 months that was to expire end of October 2020. After numerous calls to Mtn call centers and holding on for ours and got cut off every time I decided to go into Uitenhage branch and try to solve my problem. I was told that I must do it online they can't help me.

After more emails and no response I decided to go to Cape rd Port Elizabeth MTN branch where I got hold of the branch manager Mr Ayoob that looked into the matter. He told me that I have upgraded my contract which i have not done. I ask to hear the voice recordings that until this day i haven't heard. I forwarded him all the emails I have sent and he so called forwarded them to the "Right" people. He also was of no help to me but he is a branch manager. My contract wasn't cancelled and they still deduct the money for the contract still every month .

No response from no one at all. This is ***** and I want this sorted. The contract I cancelled is ***. They even give me a inquiry ref nr. *** but nothing is happening.

MTN is a disgrace for cellular companies. No customer care at all. You must be ashamed of yourselves.

I hope Hello Peter can do something about this

Thank you sir

Danie van Wyk Call nr ***