JF
Jade F

1 reviews | Active since Feb 2015

24 Apr 2015, 13:14

CELLPHONE BEEN QUARANTINE!!!NOT HAPPY AT ALL!!!

THIS IS VERY RIDICULOUS AND BAD SERVICE!!! DON'T KNOW WHAT I GOT OUT OF TAKING A CELLPHONE OUT WITH MTN AND NOW THAT ITS DONE PAYING AND AFTER I SEND IT TO REPAIRS SINCE HAVING TO MANY PROBLEMS MY CELLPHONE HAS BEEN QUARANTINE!!!!..WHICH IS VERY UNFAIR CAUSE I HAD PAID EVERY MONTH MY INSTALMENTS NOW AFTER SO MANY MONTHS THAT I HAVE BEEN COMPLAINING REGARDING MY CELLPHONE IT HAS JUST BEEN TAKEN, ACTUALLY I JUST USED IT AND HAD TO RETURN IT AFTER PAYING 2 YEARS FOR IT!!!!..I HOPE THEY WILL GET THERE FACTS STRAIGHT AND LET MANAGEMENT CONTACT ME ***...WHATS THE USE OF ME HAVING TO PAY FOR A CELLPHONE AND NOW THAT ITS DONE PAYING ITS BEEN QUARANTINE!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2015, 10:34
Official
Hello bad247,

Thank you for bringing this to our attention.

We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***