LB
Lubabalo B
1 reviews | Active since Jul 2012
25 Feb 2015, 15:03
cellphone
hi<br> <br> I book in my cell phone for repairs on Friday the 20th till today I am still waiting for my phone, I called the technical service number that is forever busy, being on hold for 26 minutes and second time on hold for 22 minutes listening to music no call back option. I decided to go to the walk in centre in midrand only to find out that is closed and I came back the next day they said they waiting for the stock.
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MTN South Africa's replyOfficial
04 Mar 2015, 15:41Hello BASHE,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs would you kindly include the Job Card number on your post and we will escalate it to our repair center supervisory team to investigate.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs would you kindly include the Job Card number on your post and we will escalate it to our repair center supervisory team to investigate.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 15:41
Official
Hello BASHE,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs would you kindly include the Job Card number on your post and we will escalate it to our repair center supervisory team to investigate.
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs would you kindly include the Job Card number on your post and we will escalate it to our repair center supervisory team to investigate.
Thank you.
Kagiso
REQ:***
Best regards,