1 reviews | Active since Jul 2015
Cell suspended incorrectly by MTN!!!
MORNING, AGAIN I AM EXTREMELY UPSET!!!! MY LINES HAVE BEEN SUSPENDED AGAIN!!! I CALLED THE CALL CENTRE YESTERDAY AND SPOKE TO SIBONTISENI ***, THAT SAID THE SYSTEMS SHOWS THAT THE LINES ARE CONNECTED!!!! NOT!!! THEN I CALLED THIS MORNING AND SPOKE TO A LADY THAT TOLD ME I HAVE TO PAY THE OUTSTANDING AMOUNT!! NOT!!! THEN THIS ARROGANT \SUPERVISOR\" - CHAD ALEXANDER - ***, THAT JUST ****ED ME OFF EVEN MORE. SORRY FOR MY LANGUAGE, BUT I AM FREAKING OUT!!! AS YOU KNOW AND ACCORDING TO PREVIOUS CORRESPONDENCE, MTN HAS TO FIX THE PROBLEM AND CREDIT THAT AMOUNT!! PLEASE SORT THIS ASAP!!! RECONNECT MY LINES NOW!!!!! This is the letter I send this morning again, this has been going on since Dec 2015!!! It is MTN's fault to be corrected, and I am the one suffering the consequences of a cell being suspended!!!! I hope that this will get sorted after I posted the complaint on Hello Peter!!!!"
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your lines have been reconnected on the 15/04/2016 as per you requested,please try make an put going call it should go through successfully.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your lines have been reconnected on the 15/04/2016 as per you requested,please try make an put going call it should go through successfully.
warm regards
mike
REQ:***