ED
Elrieka D
1 reviews | Active since Sept 2015
08 Sept 2015, 13:46
Cell service cut off, after MTN overcharges
I use what MTN refers to as \loyalty points"to buy ''24h uncapped internet access'' for two consecutive days which they then mistakenly charged me out of bundle rates for resulting in a horrifyingly large cell phone bill.<br> <br> I logged a complaint at the MTN offices in Bloemfontein regarding the billing mistake but up to date have received no feedback on the matter.<br> <br> I am now in the situation where my account is paid up to date"
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MTN South Africa's replyOfficial
17 Sept 2015, 14:07Hello Elrieka,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network department for further assistance. please find the
New trouble ticket added with ref SMC/***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network department for further assistance. please find the
New trouble ticket added with ref SMC/***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply17 Sept 2015, 14:07
Official
Hello Elrieka,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network department for further assistance. please find the
New trouble ticket added with ref SMC/***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network department for further assistance. please find the
New trouble ticket added with ref SMC/***
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***