Cell repairs that don't get done!

For over 3 MONTHS now, I have waited for my Daughters' cellphone to just be repaired. I booked it in, on 28 August 2018 and it was only picked up 14 September 2018, I AM STILL waiting to get it back from your repairs department. Do you guys not care, or is this attitude just an obvious no?. I called ********** 564, they told me to call back the next week. They told the store I booked the phone in at, that it will take 3 weeks, on 3 separate occasions that they called to follow up. I am far from perfect, but give better service to my clients than you guys ever do. My daughter goes away December and I have no contact with her now.....you guys should work on your client service before trying to get more clients!.