Cell phone upgrade not activated in 22 days

I upgraded my cell phone contract on 03 Aug. This led to my old phone & new phone(with SIM swap) both being off line /not registering on any network so far (the 24 Aug.) I went to the branch & was requested to come back another when manager is there. I explained my need to have a working phone, the fact that I have to travel a long distance to get to the shop, and the fact that I really do not have the time to make several trips to the store. At the end I just wanted to cancel the contract. <br> <br> I did not get any support to cancel or to be connected. Today l, 21 days later I am still out of contact, which is extremely difficult. <br>