1 reviews | Active since Aug 2017
Cell phone upgrade
<p>I enquired about my cellphone upgrade on The 17th July . Mtn online then said they are going to take over the account . I was told delivery will take place with in 3 to 5 days . Ihave made 1000 of calls with out any feed back what so ever and nobody can tell me what is going on . the lady that handled the application name is Nadine and you can forget to get hold of her . Their service is pathetic . it seems the phone has not been invoiced . The number in question is ********** 554 </p>
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,