Cell phone upgrade
<p>I upgraded my phone end of September through MTN Direct. till today I have not received the phone. I have not been provided with sufficient feedback on this matter and I have been calling non stop and their *********** call centre agent are basically clueless as to where the phone is or what the hold up is.</p> <p>Funny enough I have been billed on this phone which I have not received as yet.</p> <p> </p> <p> </p>
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Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant functional unit to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,