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Nkululeko N

1 reviews | Active since Aug 2010

04 Apr 2016, 13:02

Cell phone Upgrade

good day,<br> <br> i would like to voice my displeasure with mtn. i'm currently due for a cellphone upgrade but when i went to the alberton outlet i was informed that the device i'm looking for is out of stock. when i asked the consultant to check for me if i can go to other stores he seemed less interested to even check.<br> i also enquired on the mtn website if i can have an upgrade & i got an automatic response that an agent will contact me within 48 hrs. a week has gone buy & still no response. i would like to know which store i can go to, to get a samsung J1 that is currently being advertise for R129 p/m.<br> <br> warm regards,<br> loyal mtn customer

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Apr 2016, 21:09
Official
Hello nkosinh,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have requested assistance from the sales department supervisory team, you will be provided with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,