IL
Ivan L
1 reviews | Active since Apr 2013
23 Mar 2016, 11:37
Cell phone tower
How pathetic is it that I have to still complain about the same cellphone tower that's still not repaired properly now over 3 years. When will you repair the cell phone tower properly, do you need skilled technicians as you don't have a this stage. Yes I'm still complaining of the same Bathurst cellphone tower for over 3 years, 80% of the time either you can't get signal or nothing happens even if you have signal and rebooting the phones don't help either. MTN where a good service provider but now you're a disgrace to even mention that I am a MTN client.
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MTN South Africa's replyOfficial
23 Mar 2016, 23:38Hello Stormleopard,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 23:38
Official
Hello Stormleopard,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,