CJ
Cindy J

1 reviews | Active since Aug 2015

01 Aug 2015, 18:53

CELL PHONE SHOP WITHOUT SIM CARDS

MTN has gone from being one of the first, biggest and best cell phone providers in the country, to being completely useless. i have been with MTN for the last 10year+. and if it is not bad enough that for the last few months it is basically impossible to buy data bundles from any MTN store, they now also don't have sim cards. I am a contract customer and my brand new upgrade (2 months old) got ****** out of my bag this morning. it takes me 45 minutes to get through to the call centre to stop my sim card. They tell me to do a sim swop at any MTN store, only to find that after standing in a queue at Cresta branch for an hour, they do not have sim cards in stock. My phone is my business. Now I not only have to pay for a contract that i cannot use, but I am also losing business (and money) because i cannot get a sim swop. MTN, you have been great in the past, but i have gone from having 3 contract with you, to only having one. And when this one runs out, i am definitely moving to VODACOM!

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2015, 11:10
Official
Hello LJ71051,

Thank you for your post,

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

According to our records the sim swap has been performed successfully and all services are active.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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