1 reviews | Active since Apr 2010
Cell phone repair
My son bought sim card from MTN Ghandhi because he wanted to port to MTN. As soon as he put in a sim card per instructions given by the consultant the . After putting the sim card on the phone the screen went blue. He took the phone to Ghandi for repairs on the 06 may 2015 before MTN strike. When we went to follow up on the phone they told him about the strike. After the strike he went again to check for his phone . The consultant at the store didnt have a record that the phone was sent for repairs. Few days later they found the phone in the store which means it was never sent for repairs. I have been following up with consultant and getting no joy from her.<br> <br> MTN has bad customer service even the call center you get rude agents
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***