1 reviews | Active since Jan 2015
cell phone rejection process
I've been on a phone for more than 15minutes trying to get hold of their service dept but they just play music for me..this is the second time they do this.i don't no what's wrong with the number they send to me...this is what I'm trying to get hold of them for.my phone went for repairs since January and they only respond now after they have introduced their new rejection process of payment..Dear Customer, IMEI No. *** . Job Card No. ACJOH*** Quote rejected/Beyond repair/Warranty voided/No Fault Found. Device return pending payment of service charge ? R330.00 incl. Vat. MTN Bank Details, ABSA BANK, Acct. Name: MTN SP Technical Repairs, Acct No. ***, Branch Code: 632005, Quote Job Card No. as payment ref. Queries: *** Rgds MTN. I very disappointed and angry with them..regards Lebogile
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a Quote rejected/Beyond repair/Warranty voided/No Fault Found fee of R330.00 incl. vat applicable. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a Quote rejected/Beyond repair/Warranty voided/No Fault Found fee of R330.00 incl. vat applicable. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,