Cell phone insurance claim

Hi<br> <br> I submitted my insurance claim on 19/01/2016 via email to [Email Removed] and received a generic email with a reference number:***8.<br> <br> This email stated that my claim should take up to 5 days however more than 6 days have passed and still no response from MTN.<br> <br> I have made numerous attempts to try and contact the MTN insurance department but all that happens is that the phone rings with no answer and after a while the call just disconnects. I have also try responding to the email sent to query the process of my claim but I get no response.<br> <br> This is really unacceptable service from MTN because currently I don't have a phone but I have been paying MTN to ensure that I don't have to go through such but when they have to delivery they are no where to be found.