Cell Phone Insurance Claim

I submitted an insurance claim initially on the 05/02 /2019 and asked my daughter to resubmit all the documents that MTN requested, until to day the claim has not been paid MTN is still requesting one thing after the other that has already been submitted.I pay my insurance premiums monthly and have never skipped a single payment yet MTN don't want to pay out the claim.They keep on saying one thing after the other is missing.I have called MTN and I can't get through, I'm always on hold.I have also been to the branch where I bought the Cell phone and took the insurance and they also have submitted the documents yet MTN says they still don't have them. MTN is ******** people, think twice before taking cell phone insurance with them.