cell phone cut ***

My husband Johan passed on. All the MTN contracts were on his name. I went to MTN Store - Checkers Hyper Centre G17 for advice on how to cancel or transfer the cellphones to my name. The gentlemen working there inform me that I must only bring my husbands death certificate together with a copy of his ID document so that he can convert the contract into a pay as you go option.I ask him several times if the telephone will not be cut off whereby he assure me that the contract will only be converted / migrated into pay as you go. My problems begin to start, my telephone line was cut and I cannot make or receive any calls. I went to the MTN shop at Shoprite on Wednesday the 21st of October whereby I was inform that I must apply for the contract to be on my name. I submit all the documentation 3 months bank statements, paid the outstanding amount of R1,267.50, proof of address and payslip. It is now more than a week and my telephone is not yet re-connected