TM
Tebogo M

1 reviews | Active since Dec 2016

06 Dec 2016, 13:55

Cell phone Contract ****

<p>on the 25 of November 2016 i app**** for cellphone contract at MTN menlyn mall they told me it would take me 24 hours for me to get feedback from them, i got a call from them on the 1st of December 2016 (5 days later) to come and collect beacuse my contract has been approved but i get there and the is a problem so i can not collect it but they will get in contact with me within 24 hours, today is the 6th of December 2016 and i still have not heard a thing from them.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2016, 17:19
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***