DW
Darren W
1 reviews | Active since Jul 2019
18 Jul 2019, 12:11
cell phone contract
i took a phone out on contract told me i got ****** went to mtn they told me the process i had to go open a case i did it all in the same day of the ******* after a day or two i get a call from their insurance saying i wasn't insured for that month cause of payment the month after they took down both their amounts and are trying say im still not insured but they took their monies wich i think its unfair .
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MTN South Africa's replyOfficial
19 Jul 2019, 10:41 Good day Darren Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to Pinnacle Marketing Insurance, they will be in contact with you asap.
Their contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
The query has been escalated to Pinnacle Marketing Insurance, they will be in contact with you asap.
Their contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply19 Jul 2019, 10:41
Official
Good day Darren Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to Pinnacle Marketing Insurance, they will be in contact with you asap.
Their contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
The query has been escalated to Pinnacle Marketing Insurance, they will be in contact with you asap.
Their contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,