1 reviews | Active since Jul 2017

07 Jul 2017, 16:19

Cell phone contract

<p>My husband and i took out a cell phone contract of two Black Berry phones with MTN in 2013, it was well until we missed a few payments and initially we decided to settle and close the contract in 2014 , we went to one of their stores in westgate shopping centre where one of the ladies who was working there printed us a statement of our outstanding balance and arrears of R3650, and she had informed us that after we pay the amount we must return to the store with the proof of payment so to close the contract.</p> <p>A few weeks after, we went back to the MTN Store to make the payment and we were told their system was offline and at that time our contract numbers had been given to other people so we had to get new sim cards , when we queried that with the concern of us still due our monthly airtime and data every month untill the contract was closed the lady said because we were in arreas they gave our numbers to other people and there is nothing they can do. She then gave us an ABSA account to depsit the money to. we payed the amount required and retured to the store with the proof of payment and again a lady assisted us and assured that the account was now closed. </p> <p> </p> <p>In 2016 august my husband started getting calls from lawyers saying that they were sent by MTN and threatning to take him to court if he doesnt make payment. our confusion was that how is that possible when we went to MTN and settled the amount and closed the phone contract. these lawyers are still calling both of us and threatning my husband with blacklisting him if he doesnt make a payment.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply11 Jul 2017, 18:13
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.

regards

mike

Complaints Management Team
Reference Number: ***9

Best regards,

's update14 Jul 2017, 07:35
Reviewer Update

Hi Mike, Thank you for the prompt responce, my ID Number is *** and cellphone is 07390****7, i am not sue about the account if you are requesting a bank account or the MTN account.