Cell Phone-Claim
I took a R15000 insurance for my LG phone two years back and i have been paying MTN insurance since day one ,now i have lost phone and submitted everything that they requested MTN cell phone insurance for payout only to find out that pinnacle marketing are doing that for them.
I m in contact with one of their useless department , where they asked me to send confirmations that i have being paying and i did that even sent thereone from MT itself and they again asked me to send them proof payments from my bank statements and i did that.
Now theres a useless lady by name of Alicia De Waal, who threaten me that she will not forward any motivation to claims dept if i dont send that. What he **** does she want from me cause i have sent her everything and advised her to get someone young who doesn't have eyes problem to go through my statements. This Pinnacle marketing has useless individuals who dont know how to do their business. I have sent them everything why cant they just approve my claim and looking for excuse not to pay i dont know.
I really hate MTN and Pinnacle marketing, their service sucks big time.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team