KT
Kotie T
1 reviews | Active since May 2013
08 Jul 2015, 15:21
CELL PHONE BILL INCREASE DOUBLE
GOOD AFTERNOON<br> <br> I AM VERY DISSAPOINTED WITH MTN - MY BILL INCREASE DOUBLE BY THE LAST 2 MONTHS AND THE ONLY EXPLANATION THEY CAN GIVE IS DATA - SEEMS TO ME IT IS THE ONLY EXPLANATION THEY CAN THINK OF... WITH THE STRIKE NOBODY IS ABLE TO HELP
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MTN South Africa's replyOfficial
24 Jul 2015, 14:57Hello kotievtonder,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we do not pick up an account with the details provided. We have also tried making contact but to no avail.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we do not pick up an account with the details provided. We have also tried making contact but to no avail.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply24 Jul 2015, 14:57
Official
Hello kotievtonder,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we do not pick up an account with the details provided. We have also tried making contact but to no avail.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we do not pick up an account with the details provided. We have also tried making contact but to no avail.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,