JZ
Jan Z

1 reviews | Active since Jul 2013

08 Jun 2015, 12:37

Cell phone and Modem ******* Suspension

I have three MTN contracts. On one cell phone contract MTN overcharged (Deducted) me by more than one occasion as stipulated per contract, for the last 4 years! Recently a company called TriStar deducted double my contract monies! So far, Tristar owe me R1640.00. I received excellent service from my MTN Service provider in Vredendal. However, they could not get my money back from MTN. I launched two ***** charges with MTN, but as per usual they never come back! The same with their Sms'e. One cannot reply on their Sms'e.<br> <br> To try and solve the problem I instituted a debit order to prevent overcharging by MTN. I also claimed back my last payment through my Bank. The debit order goes through on the 2nd of every month, since June 2015. MTN discontinue all three services on 01 June 2015 and opened it again on 05 June 2015.<br> <br> I have no land lines and is totally depended from cell phone and internet. The disruption, without any reason from MTN caused me a lost of a R20,000.00 braai-wood contract due to the fact that I could not close the deal in time as I was cut off by MTN. For a pensioner like me that money would have put food on my table for almost 2 years!!<br> <br> This is ******* punish

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2015, 10:28
Official
Hello alo111,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Our records show that your lines were unspended on the 2015-06-04, however there is an overdue amount of R768.58 payable to avoid the lines from being suspended automatically.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi
REQ:***