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Tracey S

1 reviews | Active since Mar 2009

20 Oct 2016, 15:06

CELL NUMBER PORTING

<p>Hi had a contract with Cell C, but did not want to renew it, but did want to keep the same cell number. I went to MTN at Cascades and they cnf they would port the number. I wanted to use the number on my tables and to load data. All was done.... or so i though, when i tried to load data there was a problem so went back to MTN and they loaded for me. Then i established that the number was not ported so again i went back to MTN Cascades to complain - the manager went through everything again and asked me to email him my id or phone in my id number. The numbers given just rang so i emailed him. It still appears as though the my number ********** 100 has not been ported and that ********** 096 is the number. So not only has there been three attempts and promises that it was done, i am also getting not stop junk messages so it appears has though MTN has sold the number ********** 096 and also send me not stop MTN junk.</p>

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MTN South Africa
MTN South Africa's replyOfficial
24 Oct 2016, 09:30

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note we are unable to see numbers mentioned in post. Kindly assist in sending information to the below mail address for urgent assistance on the port request .

***

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

MTN South Africa
MTN South Africa's reply24 Oct 2016, 09:30
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note we are unable to see numbers mentioned in post. Kindly assist in sending information to the below mail address for urgent assistance on the port request .

***

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

TS
Tracey S's updateReviewer Update
20 Dec 2016, 16:02

No reply from MTN

TS
Tracey S's update20 Dec 2016, 16:02
Reviewer Update

No reply from MTN

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