JVDS
Juan Van Der Spek
1 reviews | Active since Sept 2015
14 Sept 2015, 11:56
Cell No Rergisterd without Permission
My Ricad Cell Was A Pay as You Go Rica'd etc on My Name. Now It Has Been Changed to a Contract on Someone Elses Name WITHOUT MY PERMISSION or ME SIgining any forms Whatsoever.<br> MTN WONT Help Me they say the Person in Whos Name the Contract is Must Deal with it.<br> They Wont Deal With Me Because its not in my Name.<br> Ive Had That Number Since 1999<br> This Was Done in Paarl, But I Think It Would This Issue Now Falls Under National<br> Can They Just Chang a Number onto Someone elses Name Without Written Consent
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 13:23Hello Anotherjuan,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply14 Sept 2015, 13:23
Official
Hello Anotherjuan,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***