Cell No. *** - Ref number/s: *** ***

In January 2020 MTN called me to offer an upgrade on my daughter's cell phone contract. I signed up telephonically, but after discussing it with my daughter, she asked me to reverse the upgrade. I did so with MTN telephonically. My daughter subsequently left the country in Feb 2021. I called the retentions department to cancel the contract as it had been put back to monthly basis. Consultant Desmond Coetzee looked up the contract and said that the reversal of the contract was never done. He said that he would have to send the issue on to management for permission to cancel the contract without penalties as my daughter has left the country, and that someone would call me in 48 hours with an answer. Well 6 months later and 3 queries later, no-one has called me and needless to say I am still paying for a contract that was supposed to be cancelled.