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Nomasomi Nodada-Gantolo

1 reviews | Active since Jun 2015

30 Jun 2015, 14:16

Cell No. ***

I submitted a report last week of which MTN responded. It's a pity that I do not have access to call MTN hence I'm using this platform again. MTN gave an explanation that the money that was deducted from my account on 30 April is for the usage from the 1 March to 1 April. My question is why R400 (full contract amount) was deducted because according to my understanding the contract already expired on 13 March. I was told by MTN consultant that I will only pay for airtime which is R175.<br> <br> I cancelled the contract on 1 May but I'm told I'm owing R386.83. What for? I didn't have contract with MTN in May. I really need clarity on this. I will appreciate if someone from MTN can contact me telephonically. Otherwise I am not prepared to pay this money. I would rather go to court and let court decide.

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Jul 2015, 14:20
Official
Hello nnodadagantolo,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that a credit for the hardware fees of R375.44 has been processed by the consultant on the 26th June. Therefore there is no monies owing my yourself for this account.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***