CD
Cephas D
1 reviews | Active since Feb 2017
16 Jul 2019, 12:30
Cell Network A Bunch of ******
These guys mis-sold an MTN contract to me. Now I want to upgrade but MTN tells me I can't as I need to first cancel the mis-sold contract with Cell Network. No-one answers the phone at Cell Network and MTN says they can't help. Surely how can we be treated like dirt when we are customers. I could have gone to their offices but they are in Gauteng and I am in Cape Town. They don't respond to emails either. I will recommend you avoid them at all costs.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Jul 2019, 11:30Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been resolved by myself and we have spoken earlier today for a resolution. I believe this was a second post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been resolved by myself and we have spoken earlier today for a resolution. I believe this was a second post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply17 Jul 2019, 11:30
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been resolved by myself and we have spoken earlier today for a resolution. I believe this was a second post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been resolved by myself and we have spoken earlier today for a resolution. I believe this was a second post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team