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Elizabeth N
1 reviews | Active since May 2015
01 May 2015, 08:44
Cell contract ended Jan but still being BILLED
I have 2 cellphone contracts with MTN, one which expired in Jan. I called the customer care number and informed them that they were not only still charging me for the expired contract but the instalment had increased by R52! I received an sms on 15 April informing me that my account will be credited for the additional months that l was charged. But on the 1st of May l was charged again for the expired contract with the additional R52! The phone is paid off and l am not even receiving airtime or data for the expired contract. Can someone let me know WHAT THE HELL l am paying for?
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MTN South Africa's replyOfficial
13 May 2015, 16:11Hello ElizabethNy,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. As a result, the amount of R652.99 debited on your account on the 30-04-2015 is the invoices dated 20-03-2015.
The invoices dated the 20-04-2015 amount to R413.99 is suppose to be debited on your account on the 31-05-2015, but due to the credit passed on your account of R478.00, nothing will be debited. Your account is in credit of R64.01 .
Please keep the following ref number for *** cancellation: ref ***
Kind regards;
Nosipho
REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. As a result, the amount of R652.99 debited on your account on the 30-04-2015 is the invoices dated 20-03-2015.
The invoices dated the 20-04-2015 amount to R413.99 is suppose to be debited on your account on the 31-05-2015, but due to the credit passed on your account of R478.00, nothing will be debited. Your account is in credit of R64.01 .
Please keep the following ref number for *** cancellation: ref ***
Kind regards;
Nosipho
REQ:***
MTN South Africa's reply13 May 2015, 16:11
Official
Hello ElizabethNy,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. As a result, the amount of R652.99 debited on your account on the 30-04-2015 is the invoices dated 20-03-2015.
The invoices dated the 20-04-2015 amount to R413.99 is suppose to be debited on your account on the 31-05-2015, but due to the credit passed on your account of R478.00, nothing will be debited. Your account is in credit of R64.01 .
Please keep the following ref number for *** cancellation: ref ***
Kind regards;
Nosipho
REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. It is certainly not our intention to dissatisfy our customers.
Be advised that your billing runs from the 20th to the 20th of the month, meaning that we bill you in arrears for the previous month. As a result, the amount of R652.99 debited on your account on the 30-04-2015 is the invoices dated 20-03-2015.
The invoices dated the 20-04-2015 amount to R413.99 is suppose to be debited on your account on the 31-05-2015, but due to the credit passed on your account of R478.00, nothing will be debited. Your account is in credit of R64.01 .
Please keep the following ref number for *** cancellation: ref ***
Kind regards;
Nosipho
REQ:***