*****

*****. ★☆☆☆☆ Extremely Disappointed – *****ulent Account & No Assistance

MTN has an absolutely unacceptable *****ulent account under my name. I have never opened an account with them, yet I was debited for three months. I immediately notified MTN, submitted all the required documents to their ***** department, and followed every instruction given to me.

Despite this, nothing happened. Instead of resolving the issue, MTN placed a bad credit record against my name — for an account that was never mine in the first place.

After months of waiting, I eventually had to go into a store myself. Even the store manager contacted the ***** department, only to be told that no action had been taken at all.

It has now been six months, and MTN has still done nothing to fix the problem or clear my name. This experience has been beyond frustrating and completely unprofessional. I would strongly caution anyone considering MTN — their lack of accountability and failure to deal with ***** is shocking.

I believe MTN definitely has people inside that was involved. If this is not resolved I will involve lawyers