TI
TI I
1 reviews | Active since Mar 2009
28 Sept 2017, 19:34
CCISA and MTN
You have obviously made the BIG mistake by using CCISA to sell your products. Please cancel my upgrade as these people are obviously lying to your potential/upgrade customers and to think I was really thinking about taking an upgrade option even before this “lying CCISA agent” called me. I will appreciate a response within 24 hours seeing that calls to CCISA could not promise me a response within 5 to 7 working days. Your cancellation center also seems to be over busy by not answering calls.
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MTN South Africa's replyOfficial
08 Oct 2017, 19:39Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 Oct 2017, 19:39
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Best regards,